Frequently Asked Questions

Products

What Am I Getting?

You are getting a Pokemon game cartridge with a custom save file. Each cartridge comes pre-loaded with all Pokemon available in the game. You can choose to receive either all shiny, or all non-shiny Pokemon with your cartridge.

Are All of Your Games Authentic?

We know exactly how it feels to get ripped off by an eBay seller selling fake games. We’ve been there, and we would never put any of our customers through that feeling. All of our games are guaranteed authentic. We rigorously inspect and test all of our games to ensure they are authentic and in working condition before adding them to our inventory. Buy with confidence!

Are Your Pokemon Pokemon Bank Compatible? Can I Use Them in Online Battles?

Yes all of our Pokemon are 100% legal. They can all be traded/transferred to other games. They can also be used in online battles, or be sent to the Pokemon Bank.

What Makes Your Pokemon Competitive?

We base our Pokemon’s move-sets and stats on the Smogon Strategy Pokedex. Our Pokemon have max IVs, competitive EV spreads, natures, moves, and held items. If you want a good idea of what the Pokemon will look like you can go to the Smogon Dex and click on the generation you’re interested in.

Can You Explain the Level Options?

If you select level option 1 all Pokemon will be level 100.

Option 1 Sample: Charmander level 100, Charmeleon Level 100, Charizard Level 100.

If you select level option 2 first evolution Pokemon will be level 5, second evolution Pokemon will be level 50, and final evolution Pokemon will be level 100. 

Option 2 Sample: Charmander Level 5, Charmeleon Level 50, Charizard level 100.

Will I Be the Original Trainer of the Pokemon?

You will be the original trainer of about 90% of the Pokemon. This means 90% of the Pokemon will obey you from the start of the game regardless of their level.

Payment & Shipping

How Can I Pay?

All of our payments are processed by PayPal. You can pay using your PayPal account, or by using your credit card on PayPal’s guest checkout.

When Will You Ship My Order?

We ship within 2 business days of receiving cleared payment. We will notify you when your order ships.

How Will You Ship My Order?

We ship all of our packages USPS First Class. The package will take approximately 3-5 business days to arrive after it is shipped.

Do You Ship Internationally?

No, unfortunately we only ship within the United States.

Returns

Do You Accept Returns?

No, all sales are final. We will only accept a return if there is an issue with your order. If there is an issue with your order you can exchange your item for a new one, or return it for a full refund.